Support and key contacts for assistance
The Office of the Health Ombudsman (OHO) are committed to responding to victim-survivors’ complaints in a trauma informed way. We encourage any person aware of a health service providers perpetration of family violence to provide information to the police and OHO. It is important to note that health practitioners may be victim-survivors of family violence and we recognise that they also experience enduring harm and have a right to care and support.
The OHO acknowledges the victim-survivor’s perspective, prioritises their safety and protection, and respectfully and sensitively supports them through the health complaint management process in a way that minimises the risk of adding to their trauma or exposing them to risk of harm from the perpetrator, whether this is a health service provider, or a complainant.
We recognise our role in the effort to end family violence by supporting victim-survivors, setting clear expectations of health practitioners, taking regulatory action as appropriate and condemning all forms of family violence.
How to make a complaint
Online
The best way to make a complaint to us is through our online form.
Call 133 OHO (133 646)
Monday to Friday, Phone lines are open between 9.30 am–4.00 pm
Discuss your complaint or seek assistance completing the online complaint form.
Write
You can also download/print and complete our hard-copy complaint form, and return it to us using the instructions on the form.
Key contacts for assistance
If you experience, see or hear family violence occurring
Queensland Police Service – in the case of an emergency contact 000, for all other family violence related matters call 131 444
Family violence information services
1800RESPECT – a national domestic, family and sexual violence counselling, information and support service.
DVConnect Womensline – 1800 811 811 - helpline for women and their children in Queensland who are experiencing domestic and family violence.
DVConnect Mensline – 1800 600 636 - a helpline for men in Queensland who are using abuse or experiencing abuse in their family relationships.
Mensline Australia – 1300 78 99 78 - a national phone and online counselling service for men.
Kids Helpline – 1800 55 180 - a phone and online counselling service for young people aged 5-25 years.
Elder Abuse Helpline – 1300 651 192 - free and confidential advice for anyone in Queensland experiencing elder abuse or suspects someone they know may be experiencing elder abuse.
Support for Aboriginal and Torres Strait Islander peoples – 13 YARN (13 92 76) - a crisis support line for Indigenous Australians.
Rainbow Sexual, Domestic and Family Violence Helpline – 1800 497 212 - a national helpline for LGBTQ+ communities who have recently or in the past experienced family violence.
National Disability Abuse and Neglect Hotline – 1800 880 052 - a national hotline for the reporting of allegations of abuse and neglect of people with disabilities in the community.
Domestic and family violence – Find information and support for Queenslanders impacted by domestic and family violence.