Resources

Annual reports

Our annual reports highlights our work, achievements and performance for each financial year.

Brochures

The brochures provide information for consumers wanting to make a complaint, and explain how we can help.

Code of conduct

The National Code of Conduct for Health Care Workers (Queensland) applies to health care workers delivering a health service in Queensland.

Compliance forms

Information and forms for health practitioners subject to immediate registration action or a prohibition order.

Cultural safety and engagement plan

Learn how OHO is committed to continually build on cultural safe and accessible services for Aboriginal peoples and Torres Strait Islander peoples.

Diversity, equity and inclusion strategy

Learn how OHO is supporting and building a diverse workforce that is representative of the community we serve.

Easy Read resources

View OHO resources in an Easy Read format.

Education and engagement sessions

The OHO is committed to fostering strong stakeholder relationships and promoting awareness of its role and functions.

Frequently asked questions (FAQs)

A list of commonly asked questions and answers.

Media and News

See the latest news and public statements from the Office of the Health Ombudsman.

OHO Newsletter

Our quarterly newsletters provides updates on our latest news and achievements for health service providers.

Position Statements

Position statements are a statement issued by the OHO that provides guidance, sets out principles, or defines a stance on a particular issue, practice or ethical matter relevant to the provision of health care services.

Performance reports and complaint statistics

View our quarterly performance and complaints data.

Strategic Plan

Our strategic plan sets the direction and priority areas for us to achieve our vision.

Systemic investigation reports

The Health Ombudsman conducts systemic investigations into health service providers and health service issues, making recommendations to improve patient safety and health service quality in Queensland.

How to make a complaint

Online

The best way to make a complaint to us is through our online form.

Make a complaint online now >>

Call 133 OHO (133 646)

Monday to Friday, Phone lines are open between 9.30 am–4.00 pm

Discuss your complaint or seek assistance completing the online complaint form.

Write

You can also download/print and complete our hard-copy complaint form, and return it to us using the instructions on the form.