This report highlights the outcomes of improvement actions taken at Doomadgee Rural Hospital and Gidgee Healing, 18 months after recommendations were made by the Office of the Health Ombudsman (OHO).

Both health services have invested significantly to attract and retain clinical staff through improved training and orientation, accommodation, and policies and procedures.

The engagement of an Indigenous Liaison Officer, increased education and engagement with the community, families and individuals diagnosed with Acute Rheumatic Fever/ Rheumatic Heart Disease, and weekly case conferencing between the health services has achieved an almost 100% compliance rate with treatment plans.

Collaboration between service providers continues to be an area of focus, and fragmentation of care remains an issue in health service delivery in Doomadgee.

The health services have advised of their commitment to continue to strengthen relationships and build trust with the Doomadgee community through meaningful engagement and involving the community in the design and delivery of culturally appropriate healthcare. The OHO will continue to engage with both services and receive feedback from the community through ongoing stakeholder engagement on the provision of health services in the region.

Read the full Outcome Report (PDF 475KB)