What you can do before making a complaint
Resources to assist you in making a complaint to your health service provider.
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For the public
The Office of the Health Ombudsman manages complaints, notifications and enquiries about health service providers in Queensland including registered health practitioners, unregistered health practitioners and health organisations such as public and private hospitals.
Information about your health care experience can help improve the safety, quality and delivery of health care services in Queensland.
What we can help with
Information on how we protect the public and help resolve complaints, which we can do in many different ways.
What happens when you make a complaint
Information on what you can expect from us throughout the process.
Actions/orders taken against health practitioners
Check if a health practitioner's registration has any restrictions or if they have a protective/prohibition order against them.
What if you are unhappy with our decision
If you disagree with the decision we made in relation to your complaint, you are encouraged to contact us to discuss your concerns.
Frequently asked questions (FAQs)
A list of commonly asked questions and answers.
How to make a complaint
Online
The best way to make a complaint to us is through our online form.
Call 133 OHO (133 646)
Monday to Friday, Phone lines are open between 9.30 am–4.00 pm
Discuss your complaint or seek assistance completing the online complaint form.
Write
You can also download/print and complete our hard-copy complaint form, and return it to us using the instructions on the form.