Data released today by the Office of the Health Ombudsman (OHO) shows the state’s health complaints management agency is continuing to improve the timeliness of its decision making processes.

“When a health service complaint is received by our office we are required to make a decision on how to action it within seven days,” Queensland’s Health Ombudsman Leon Atkinson-MacEwen said.

“During our first few months, since commencing on 1 July, higher than expected numbers of new health service complaints meant we weren’t meeting this target,” Health Ombudsman Leon Atkinson-MacEwen said.

“I’m pleased to say, the percentage of decisions made within seven days has increased from 61 per cent in August, to 83 per cent in September, thanks to the steps we’ve taken to streamline our processes and the hard work and dedication of our staff,” Mr Atkinson-MacEwen said.

Mr Atkinson-MacEwen said he and his staff were committed to meeting the office’s targets and identifying opportunities to further improve the complaints management process for Queenslanders.

The OHO will continue to publish monthly performance reports to ensure transparency, fairness and accountability.

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media@oho.qld.gov.au 0427 483 656